As more customers turn to digital channels for services, businesses and organisations need competent customer service and support employees who have the skills and knowledge to delight their online customers.

This Digital Customer Service course is designed to do just that.

Learn how to resolve customers’ technical issues, engage challenging customers, and provide personalized support that exceeds expectations. Participants will learn how to be skillful at using digital channels such as social media, email, and chat to engage with customers and deliver personalized and efficient service. You will also learn how to contribute to increased customer satisfaction, improved brand reputation, and ultimately, increased sales through effective digital customer service.